LET US KNOW IF HAVE NOT MET YOUR EXPECTATIONS
We strive to provide the highest levels of customer service, but we know sometimes things go wrong. In the first instance please contact us and we will try and resolve the issue.
In the event that you wish to make a complaint, you should contact us first. You can call us on +64 9 281 2012 to discuss your complaint, but will then need to make the complaint in writing. Your complaint will need to detail the nature of the complaint and be sent to:
In the event that you wish to make a complaint, you should contact us first. You can call us on +64 9 281 2012 to discuss your complaint, but will then need to make the complaint in writing. Your complaint will need to detail the nature of the complaint and be sent to:
The Compliance Officer
PO Box 5382 Wellesley Street,
Auckland 1141,
New Zealand
or email compliance@gppmarkets.com
PO Box 5382 Wellesley Street,
Auckland 1141,
New Zealand
or email compliance@gppmarkets.com
Dispute resolution scheme
GPP Markets is also a member of an independent dispute resolution scheme and if a satisfactory outcome cannot be achieved, you may refer your complaint to Financial Services Complaints Limited (“FSCL”), an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
Our participant details can be found at http://www.fscl.org.nz/.and our membership number is 6397.
FSCL will not charge a fee to any complainant to investigate or resolve a complaint. Their contact details are:
Our participant details can be found at http://www.fscl.org.nz/.and our membership number is 6397.
FSCL will not charge a fee to any complainant to investigate or resolve a complaint. Their contact details are:
Financial Services Complaints Ltd
PO Box 5967
Wellington 6145
New Zealand
Telephone: +64 4 472 3725
Freephone: 0800 347 257
Email: complaints@fscl.org.nz
Website: http://www.fscl.org.nz/
PO Box 5967
Wellington 6145
New Zealand
Telephone: +64 4 472 3725
Freephone: 0800 347 257
Email: complaints@fscl.org.nz
Website: http://www.fscl.org.nz/
On receipt of your complaint, GPP Markets will confirm to you that we have received the complaint and will respond to you within five days.
Trading CFDs may not be suitable for everyone as they are high risk financial product. Please ensure that you understand the risks involved. A Product Disclosure Statement can be obtained here and should be considered before trading with us.
GPP Markets is also a member of an independent dispute resolution scheme the Financial Services Complaints Limited (“FSCL”) our membership number is 6397. This is approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
GPP Markets Ltd is a company registered in New Zealand (NZBN 9429042010807) located at Level 21 191 Queen Street, Auckland; PO Box 5382, Wellesley Street, Auckland.Phone: +64 9 281 2012 email: info@gppmarkets.com. GPP Markets Ltd is a registered Financial Service Provider (FSP509766) and holds a Derivative Issuer Licence issued by the Financial Markets Authority.
GPP Markets is also a member of an independent dispute resolution scheme the Financial Services Complaints Limited (“FSCL”) our membership number is 6397. This is approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
GPP Markets Ltd is a company registered in New Zealand (NZBN 9429042010807) located at Level 21 191 Queen Street, Auckland; PO Box 5382, Wellesley Street, Auckland.Phone: +64 9 281 2012 email: info@gppmarkets.com. GPP Markets Ltd is a registered Financial Service Provider (FSP509766) and holds a Derivative Issuer Licence issued by the Financial Markets Authority.